FLSA STATUS: Non-Exempt

CLASSIFICATION: Personnel System - Requires satisfactory completion of a six-month probationary period

PAY GRADE: 110 -- $38,782.00 Annually

SAFETY SENSITIVE: No
 

The purpose of this job is to perform administrative/clerical functions associated with receiving account payments and providing information/service to water and sewer account customers. Duties and responsibilities include, but are not limited to, performing bookkeeping and customer service tasks; opening/closing/transferring customer accounts; providing assistance and information to customers; resolving problems and correcting records; processing account billings; receiving payments and applying to accounts; balancing daily receipts; preparing bank deposits; serving as a liaison for stormwater and solid waste customers, and performing additional tasks as assigned.
 

Job Related Requirements
Work Schedule:  Monday - Friday 8:00 am - 5:00 pm occasionally 8:00 am - 6:00 pm on Wednesdays. Mandatory overtime may be requested on occasion.  
 

May be required to work on religious holidays.
 

Regular and predictable attendance is required.
 

Must work cooperatively with others.
 

When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.

High school diploma or equivalent with one year of experience involving customer service, cash handling, issuing adjustments and billing procedures or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

Valid driver's license required.

 

Bilingual Spanish speaker preferred. 

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
 

Serves customers by providing information regarding water and sewer system billing policies, procedures, and charges.
  
Collects payments from customers via various methods (ie in person, electronically, mail, etc.); applies payments to proper account; balances monies received daily to a auto generated edit list; locates and resolves any discrepancies; prepares daily cash and check collections for bank deposit.
 

Resolves customer billing problems; arranges for credits or adjustments as appropriate; makes corrections to account files.
 

Establishes new accounts; closes accounts; transfers accounts as requested; processes final account billings.
 

Processes requests for adjustments to bills based on outdoor summer use or underground leaks; calculates consumption averages for leak adjustments.
 

Calculates structured payment plans; prepares payment agreements for customer signature; maintains calendar of delinquencies and customer payment agreements.
 

Coordinates information with Field Customer Service Representatives for processing delinquent accounts and payment plans.

Issue and update service orders to schedule service, including meter re-checks, repairs, replacements, changeouts, adjustments, new service, or disconnections.
 

Coordinates information with Water Service Technicians regarding proper locations and types of service.

Work with WBO team and other departments to find appropriate solutions to problems.
 
Inform customers about additional services that would possibly enhance customer experience.
 

Issues appropriate paperwork for garbage stickers and bags; collects money; posts to accounts; forwards paperwork to Solid Waste Department.
 

Assist in set up of refuse accounts; provides information on refuse services; collects refuse deposits.
 

Receives, opens, sorts and processes incoming mail; determines routing and distributes as appropriate; prepares outgoing mail.
 

Prepares and/or receives various forms, work orders, reports, correspondence and other documents; reviews, completes, processes and forwards as appropriate.
 

Greets visitors, ascertains nature of business, assists and/or directs visitors to appropriate person.
 

Answers the telephone; provides information; takes and relays messages and/or directs calls to appropriate personnel; returns calls as necessary.
 

Responds to routine requests for information from officials, employees, members of the staff, the public or other individuals.

Upholds customer confidentiality, especially regarding financial matters and identity.
 

Performs other duties as assigned.